Accelerator Pedal Sticking - dangerous

I have a Renault Twizy which has developed a sticking accelerator pedal. It still accelerates when I take my foot off and brake. It is obviously dangerous so I arranged to have it taken to Renault dealers Toomey in Southend-on-Sea. Needless to say, no courtesy car. The guy who came with the flat bed truck was very helpful though. It is now awaiting their one and only electrical engineer to look at it next Friday - a whole week to wait before anything can happen. I will put something in the dealership thread too but honestly, they are so rubbish. I know there were lots of posts about sticking throttles back in 2012/2013 and I thought my Twizy had been sorted out nicely before I bought it. I have never had a moment’s trouble even in the dreadful winter of early 2013 and last winter’s endless floods. The fault was negligible early in the week, it just snapped back instead of coming back smoothly but yesterday I took my foot off to let someone go over at a zebra crossing and the car kept going. Very, very scary. I apologised profusely. They were fine about it but I was shaking. I limped back the half mile to work and called Toomey’s up straight away. Six hours later, the recovery vehicle came.

Toomey’s cannot sort out a courtesy car. They said to call Renault customer services! Good joke that, they’re closed at the weekend. This was after phoning literally over 20 times since 9 am (and it’s 2pm now). Apparently the Service Department is busy serving customers. Obviously I’m not one!

Anyway, I shall post back with their findings and will drive it for a bit to see how it goes but now I am nervous and not sure if I can trust it again.

Good luck with getting it sorted.
1st time mine went in for a service with the fault, they said there was no fault with the pedal :frowning:
To get it repaired, I eventually called the breakdown, and said it was not fit to drive. Thing is my son had just passed his test, and as an inexperienced driver, I didn’t dare let him drive the car! as it was extra dangerous for a novice! and I am sure he would have had an accident.
anyway they changed the pedal & all has been fine since, hope it remains the case.
I also had to wait 1 week without a loan car, have to say Renaults attitude is poor, after all the Twizy is an expensive vehicle , compared to say a Dacia Sandero, really can’t see why they don’t have loan cars, and a quicker repair service.

Thank you Lightly. I am sticking to my guns re the courtesy car but we all know Renault are not customer orientated. I shall keep the forum posted about the service but it will be a long wait until they look at it.

Update with some cheering news. Toomey’s in Southend responded after I called them at lunchtime yesterday insisting that I should have courtesy car. Surprisingly, they contacted Renault to sort something out and I picked up a Scenic in the evening from Enterprise. I am actually glad to report this because for once, there is something nice to say! They will look at my Twizy on Friday.

Toomeys Renault have just called. They cannot find the fault. I know I will be facing a long and tedious battle for some time to come. They also do not admit to knowing about this fault, ever. Thoughts members please.

Oh no not again.

Send them to the videos on this site.

Welcome to the throttle club :(, they need to take the car home with a staff member & drive it everyday, leaving it outside at night. Madness really, a pedal is @ £80 , the hire car will be costing them @£40 a day if not more.
As I said , I eventually called assist as if it had broken down & they fixed it with a new pedal. The Twizy had been perfect since in everyway, I hope the coming frosts don’t spoil this again.

Oh no!
My experience of this is well documented on here; briefly-I heard about a recall for 2012 cars, rang Renault dealer, they denied all knowledge, rang several times, eventually said could bring mine in to look at, horrible experience and was told “not in the range of numbers” for the recall. It got stickier in the cold weather, booked in again, told could not replicate the fault after I explained to leave in cold not in workshop as I thought the grease was thickening and this was the cause, told to collect in one hour as they needed their car back. One frosty morning, stuck to floor, nearly bumped it, rang assistance and they trucked it in after huge row with dealer. Finally got a pedal after hours of arguing, was told no idea what fault was, new pedal fitted as I had insisted, their electric specialist road tested it and found no issues. After this, I had no problems for months with it so was all sorted…

I am guessing you will get told they cannot replicate the fault, they will only replace parts under warranty that can be diagnosed as faulty, they know nothing of this issue in other cars, etc, so show them the youtube clip of your car before fault was sorted last time:

//youtu.be/1Nh4n7stDLo

This was FN12 WEW and kindly posted by Roger Newsham, which shows the minor sticking-see text, then look at his other videos which really highlight the problem on his own car, which he crashed due to it-and had to claim on the insurance as Renault denied any fault.

It has now become a proven and ongoing fault as the fix they assured me was absolute and final by replacing the assembly with a new one to solve the issue fully with a new part has not resolved the fault long term, so an inherent manufacturing fault exists for which Renault, as the manufacturers, are liable.

See all the videos-it needs to be taken up with somebody managing ZE, then a consumer body (CAB, Watchdog) and then media and DSVA (recalls) if needed.

It seemed this had all gone away, but the colder weather is back and so is the issue-even with a new supposedly fault free official Renault fix.

I’m gutted you are having issues and hope they become more helpful when you let them know you will escalate and escalate the matter as a safety issue through the right people as needed.

Good luck :rolleyes:

Added: Roger’s car videos:

Had to delete VIDEO 1 one as only three allowed, will add to next post

//youtu.be/rKCcP4SofhQ

//youtu.be/Q0dR5sOd0DM

He crashed his, had to foot the repair bill as Renault tested and “could not replicate the fault” in their warm dry workshop, had the repair completed and new pedal fitted, then sold it urgently at a huge loss rather than battle it out and set a precedent for other owners with Renault.

//youtu.be/hbwCSwuo3DQ

Should be something that Renault can’t talk their way out of-it is a safety issue and they are supposedly market leaders in safety.

Needs media attention but this will kill the model off entirely, so try all other options first.

My video from last year when it was dangerous, the Twizy is going up a steep hill here at @7.0 am, so no cars about.
[video=youtube_share;fPfgksiiA-Y]http://youtu.be/fPfgksiiA-Y[/video]

My Twizy still seems ok after 9000 miles, but I sometimes get the impression that the throttle has stuck slightly.
As soon as I pay attention to it, it doesn’t do it! :slight_smile:
If you don’t get any satisfaction from your dealer / Renault why don’t you try BBC Watchdog?
it is running at the moment on Thurdays, I bet they would love a story like this especially with the video evidence.
It’s about time that Renault admitted the fault and do a Recall on all cars.

Andy

Careful what you wish for as the headlines will kill sales and values

Perhaps involve DVSA to bring about a recall instead, get it sorted on the quiet.

Me and my big mouth…
My throttle stuck for a split second or two today, it did it a couple of times then cleared.
Saturday I went thru’ a huge puddle in the rain, wonder if that’s a contributing factor?
I will monitor it for the next day or so and get it booked in if no improvement.
My Renault Dealer here in Leicester is a ZE one so not too far to travel

Andy

Leicester fixed mine, so they must remember the issue .

This is a good point. Can we get a list of ZE dealers that have dealt with this issue. Could mark if good or bad at accepting there was a problem.
Others can then use the list to direct Renualt CS and their own dealers to check.

Leicester fixed mine, so they must remember the issue .

Thats good to hear!
How bad was your throttle sticking?
I am worried that mine only does it rarely so they wont be able to see the fault.
But no doubt it wont get any better :frowning:

Andy

My throttle was only sticking a few times in the two weeks leading up to Friday 14th November but on that day, it stuck enough to cause acceleration before returning to normal position. It was taken in to Toomey’s on a flat bed truck. They had it for a week without finding anything wrong and insisted it was fine. In the end, I had to take it back as I had to return the hire car. Lo and behold, it is doing it every day now. Sometimes it just sticks without any acceleration which is still a bit scary, but now and then it accelerates without me touching the pedal. I am now in the process of getting it back to Toomey’s and demanding a courtesy car from Renault UK. I had to call their customer services and make a real fuss. They insist it is not a known issue. Ha!

The latest update: My throttle was only sticking a few times in the two weeks leading up to Friday 14th November but on that day, it stuck enough to cause acceleration before returning to normal position. It was taken in to Toomey’s on a flat bed truck. They had it for a week without finding anything wrong and insisted it was fine. In the end, I had to take it back home as I had to return the hire car. Lo and behold, it is doing it every day now. Sometimes it just sticks without any acceleration which is still a bit scary, but now and then it accelerates without me touching the pedal. I am now in the process of getting it back to Toomey’s and demanding a courtesy car from Renault UK. I had to call their customer services and make a real fuss. They insist it is not a known issue. Ha! I keep trying to tell them about our forum but they don’t want to know. It took 5 phone calls today to get any response (the lady dealing with this case will call you back replies) and then I had to really get stroppy which is not my style at all. She said they will do an observed drive with an engineer in the back - that should be hilarious. I offered to send them my video of my pedal taken on Monday but they evidently do not believe me and are getting annoyed. Well, being a redhead - they haven’t seen me when I do lose my temper and they should be worried!!

How bad can Renault be? It is a safety issue. Surely a member of staff could have used it to and from work in cold conditions for a few days rather than waiting for the ZE expert who will assess it after it has sat in warm workshop and the problem is temporarily cured by the heat.

Take a tablet or laptop in and show them and say that you will call the newspapers unless you are taken seriously.

Good luck

Perhaps we need to attract the attention of Renault’s lawyers to the court case they will face if this fault causes injury or death. As hirers, we would be worried about the liability we might incur if we neglected our duty of care in not addressing a known problem with this class of vehicle. So perhaps we should ask for a formal letter from Renault management that provides us with an assurance that, to their knowledge, this is not a fault that they have ever had to diagnose or rectify with this class of vehicle, and indemnifying us against legal claim to the contrary. This letter would need to be drafted by a Renault lawyer, and it surely wouldn’t take that lawyer long to explain to his management how bad that would look in court. :slight_smile: