As some of you may know I sold my Twizy about a month ago. I sent my battery rental forms off the same day, and didn’t hear another thing. Today I decided to call them to see what was going on.
It turns out that my agreement was still in place, even though they’d taken out a new agreement with the buyer. They even took a payment from me after I’d sent them the forms.
I asked the girl on the phone why this was and she said that a note was sent to the cashiers department but they must have a backlog. That was about it.
They are now refunding me the £45 and cancelling my account. We will see if that actually happens or not. This is typical of this arm of Renault in particular (RCI), as well as the brand as a whole. I’m actually glad that this will be the last time I have to deal with them (hopefully).
So if you’re selling your Twizy, beware of RCI and follow up!