Just a “heads up” for any U.K. owner with an early Twizy now out of warranty after 4 years. One of our members has recently been refused breakdown recovery on the grounds that the vehicle is “out of warranty” and no longer qualifies for breakdown assistance.
This was contrary to assurances we had been given that battery rental always did, and continues, to pay breakdown recovery as well as providing for battery replacement. We are urgently trying to get confirmation from Renault that these are indeed the terms of the renewed battery contract, but it appears that some breakdown recovery dispatchers are currently refusing cover, and offering (in our case) £90 per call-out plus an over-mileage fee.
Hopefully, Renault will direct their breakdown company to offer the service for which we’re paying, although the worrying thing is that the breakdown company knew that the vehicle in question was “out of warranty” - it sounds like Renault may inadvertently have removed all the old Twizies from the recovery database.
If it wasn’t inadvertent, I think that makes the continued battery charge of £45 (in our case) even more outrageous.