So, here’s the tale of the Twizy called Echo.
I got Echo back in March, after my first Twizy (Topher) may have had a little accident with the back of a Landrover :oops:. Because parts for Topher were expected to take 6 months and I kicked up a fuss, Renault offered me a new Twizy so I didn’t have to wait so long.
Echo came, and was driven. I took the opportunity to buy some official Renault windows too, as she’s parked outside and I got fed up of having a wet bottom.
On Friday last week, just under 1700 miles on the clock, the dreaded SERV light came on. I took Echo in, and was told it was a fault with the charger. Yup, mud in the charger!
So, they fixed that, and I got her back.
Then on Monday, I was out and about and opened the door, whereupon the frame for the Renault Windows popped out of the door frame and the window started flapping about. It was clearly broken, and took some of the door paint with it. Back to the dealer, explained that I didn’t want replacement windows as I wasn’t impressed they’d lasted such a short period of time.
Got Echo back on Tuesday, by which time I’d spent 6 hours running around dropping my car off and picking it up, not to mention bugging my best friend to give me lifts in and out of Bristol.
I was away all day yesterday, so Echo sat on the driveway plugged in from the return home on Tuesday.
This morning, I unplugged her, and set off into town for a meeting. Half-way there, the SERV light came on again.
MADNESS. This is UTTER MADNESS. Sorry, but I’m a little cross with Renault right now.
Customer service has told me that it has to try and fix the problem again (I’d said I wanted a refund because the car was costing me more to stand around and get fixed than it was saving me on petrol).
I also told CS that I wasn’t going to drive a petrol courtesy car, and I’d be billing them if they gave me one for the petrol I used.
My local Renault dealer is also a Citroen dealer, so they brushed off a demo C-Zero (which hasn’t been looked after all that well) for me to borrow until my Twizy is fixed.
But… Seriously… Not… Impressed. THREE visits to the dealer in SIX days! C’mon Renault. This car needs to be really seriously looked at.